Shipping policy

SHIPPING POLICY

Effective Date: June 21, 2026
Store: shop.tomenterprise.org
Contact: support@tomenterprise.org

What We Ship

TOM Enterprise ships physical merchandise only. Service packages, program enrollments, and digital products do not require shipping — those are delivered digitally or through scheduled sessions after purchase.

Processing Time

Orders are processed within 3–5 business days of payment confirmation. Business days are Monday through Friday, excluding federal holidays. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Carriers

Shipping rates are calculated at checkout based on your order weight, size, and delivery address. We ship via USPS, UPS, or FedEx. The carrier selected depends on your location and order size.

Domestic Shipping (U.S.)

Standard shipping typically takes 5–10 business days after processing.
Expedited shipping options may be available at checkout where applicable.
We ship to all 50 U.S. states including PO Boxes via USPS where supported.

International Shipping

We do not currently offer international shipping. All orders must ship to a U.S. address.

Order Tracking

Once your order ships, you will receive an email with your tracking number. You can use that number to track your package directly on the carrier's website. Allow up to 24 hours for tracking information to update after your shipment confirmation email is sent.

Lost or Stolen Packages

TOM Enterprise is not responsible for packages lost or stolen after confirmed delivery by the carrier. If your tracking shows delivered but you have not received your package, please contact your carrier first, then email support@tomenterprise.org with your order number and we will do our best to assist.

Damaged Packages

If your order arrives damaged, email support@tomenterprise.org within 5 days of delivery with your order number and photos of the damage. We will work with you to issue a replacement or refund in accordance with our Return & Refund Policy.

Wrong Address

Please double-check your shipping address before placing your order. TOM Enterprise is not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error immediately after ordering, email support@tomenterprise.org right away with your order number and we will try to correct it before fulfillment.

Contact

TOM Enterprise
support@tomenterprise.org
(623) 269-8232
1120 W Broadway Rd Apt 56, Tempe, AZ 85282
www.tomenterprise.org