Refund policy

TOM Enterprise — Return & Refund Policy

Effective Date: June 21, 2026
Store: shop.tomenterprise.org
Operated by: TOM Enterprise | A Nonprofit Creative Incubator
Contact: support@tomenterprise.org

Our Commitment

At TOM Enterprise, every purchase supports a mission — empowering the next generation of creative entrepreneurs. We want you to feel confident in what you buy. This policy explains how returns, exchanges, and refunds work for all purchases made through our store.

Physical Products

Return Window
You may request a return within 14 days of the delivery date confirmed by the carrier. Requests submitted after 14 days will not be eligible.

Eligibility Requirements
To be approved for a return, your item must:

  • Be in its original, unused condition

  • Include original packaging and any tags or inserts

  • Be accompanied by your order number or proof of purchase

How to Request a Return
Email support@tomenterprise.org with the subject line: Return Request – [Order Number]. Include your order number, the item you are returning, and the reason for the return. We will respond within 2 business days with next steps.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping method. TOM Enterprise is not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 5 days of delivery at support@tomenterprise.org with your order number and clear photos of the issue. We will issue a full refund, replacement, or store credit at no cost to you, including return shipping.

Program Packages & Service Offers

TOM Enterprise's packaged offers — including Brand Identity, Strategic Planning, Financial Literacy, Mentorship, and Creative Direction packages — are non-refundable once service delivery has begun. These are professional service engagements, not physical goods, and significant preparation begins immediately upon purchase.

If you purchase a service package and no service delivery has yet occurred, you may request a cancellation and full refund within 48 hours of purchase by emailing support@tomenterprise.org.

Digital Products & Downloadable Materials

All digital products, downloadable guides, and educational resources are non-refundable once accessed or downloaded. Because these items are instantly delivered and cannot be "returned," all sales are final.

Non-Returnable Items

The following are not eligible for return or refund:

  • Digital downloads and educational content

  • Gift cards and store credit

  • Final sale or clearance items (marked at checkout)

  • Program packages where service delivery has already begun

  • Personalized or custom-made merchandise

Refunds

Once your return is received and inspected, we will notify you by email whether it is approved. Approved refunds will be issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, return your original purchase (subject to eligibility above) and place a new order.

Cancellations

Orders may be canceled only before they have been fulfilled or shipped. Once an order has shipped, it must follow the return process above. To request a cancellation, email support@tomenterprise.org immediately after placing your order with the subject line: Cancellation Request – [Order Number].

Contact Us

For all return, refund, or order questions:

TOM Enterprise
Email: support@tomenterprise.org
Website: www.tomenterprise.org
Mailing Address: 1120 W Broadway Rd Apt 56, Tempe, AZ 85282
Response time: Within 2 business days